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Shipping:
Q:
How
long does it take to receive my order?
A:
That depends! If you are ordering an
in-stock item, we are happy to ship your order
within 1-2 business days after we receive your
order. If we have the pleasure of receiving
your order before 12 pm noon Eastern Standard
Time, we will begin processing your order that
same day. Typically orders will go out
that day - should your order arrive after 12
pm noon, it will begin processing on the next
business day, and will ship the next business
day. We offer USPS Parcel Post or First Class Mail
shipping. Approximate delivery time is
2-7 days depending on your location. If
you would like Express or Priority delivery,
an additional charge will be added to your
bill.
A tracking number will be emailed to you when
your order is processed for shipping.
Q:
What
shipping methods do you use?
A:
We ship via US Postal Service either
Parcel Post or First Class. For our
larger orders we may use UPS or Fed-X. We
also have expedited shipping available, upon
request for an additional charge.
Q:
Can
you send to a PO Box?
A:
Yes.
Q:
Do
you ship outside of the U.S?
A:
At this time, we primarily serve the
continental United States and do not ship
outside the contiguous 48 states.
Q:
If
I am buying a dog item as a gift, will you
still include a packing slip with price info?
A:
Many of our customers order our products
as gifts, and we are happy to remove the
packing slip price. Please make a note
on the paypal checkout message, drop us an
email or give us a call to make this request.
1-888-537-6402.
Ordering
& Returns:
Q:
What
payment methods do you accept?
A:
At this time, we accept PayPal only for
processing all credit / debit card (Visa, MasterCard, American Express) and bank
"e-check" payments. All online
payments are processed through PayPal. YOU
DO NOT NEED TO HAVE OR CREATE A PAYPAL ACCOUNT
to use PayPal when checking-out.
When you are ready to purchase, click the
"Add to Cart" tab. You will be
transferred to PayPal's secure site where you
can use any major credit card or write an
"e-check" for your purchases. Please
Note: If you use a bank
"e-check" for payment your purchase
will not be shipped until the check has
cleared and this takes takes a few days.
We
will also gladly accept US Money Orders,
and Personal checks (in U.S. FUNDS only), but
we require that these forms of payment
completely clear before shipment is made
(which can take 7-20 days for Personal
checks). Please e-mail at info@sewdog.com
or call us at 1-888-537-6402 to make
arrangements if you would like to mail us a
payment. Our mailing address is: PO Box 261,
Waxhaw, NC 28173
Q:
What
is PayPal?
A:
PayPal, a leader in online payments with
over 193 million accounts worldwide, is the
faster, safer way to pay and get paid online.
PayPal makes online shopping fast, fun and
easy, and it’s accepted by thousands of
merchants all over the world. With PayPal, you
don’t have to worry about exposing your
financial information – PayPal never shares
it with merchants.
Q:
Why
pay with PayPal?
A:
For several reasons:
-
No
need to enter credit card information
and address every time you make a
purchase.
-
Just
log into your PayPal account, confirm
the payment and you are done.
-
It
is safer. PayPal's fraud detection
and verification techniques are one of
the best in the industry.
-
Pay
with flexibility - use your PayPal
balance, bank account, credit card or
debit card with ease.
-
You
can also send money, get paid or even
make donations with PayPal.
Click here to Start
using PayPal today!
Q:
Is
there tax on my order?
A:
We only charge Sales Tax for orders in SC
and the tax rate is 7%. All other orders are
not taxed.
Q:
What
is your order cancellation policy?
A:
Although the overwhelming majority of our
customers cannot wait to receive their SewDog
items, if you do need to cancel, we are happy
to honor your request. Please call our
toll-free customer service number immediately
before your order has been processed.
Unfortunately, due to the nature of our
customized process, we cannot cancel a
customized order if we have begun.
Q:
Can
I return my dog item?
A:
Your satisfaction is our highest priority!
Although we are sure you will be happy with
SewDog Belly Bands, to demonstrate our commitment to
customer satisfaction, we do offer refunds and
returns for
exchange of merchandise. For items that
don't fit properly we would be more than happy
to exchange your item for the correct size.
New, unused condition required.
Q:
What
are your hours?
A:
We are open whenever you want to shop --
24 hours a day, 7 days a week! However, if you
want to speak with a customer service
representative, please call us between 9 am to
4 pm Eastern Standard Time, Monday - Friday
except holidays.. We are in and out on the
weekends and some holidays depending on work
load. Just call 1-888-537-6402 during
those hours to find the help you need.
If we don't answer, please leave a message and
we will get back with you as soon as we
possibly can.
Q:
Do
you gift-wrap?
A:
Yes, I think we can accommodate most gift
wrapping requests. Please give us a ring
or send an email.
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